This workshop teaches the fine art of influencing people through verbal and non-verbal techniques. Most of us are trained and familiar with verbal communication, however only few of us are adept in the non-verbal component of the communication which forms a large part of the whole communication. As a result most communications fail to invoke the desired results.
In today’s corporate milieu a Manager or a Team Leader’s skills will also be judged by the range of influencing techniques he brings to command.
This programme takes a practical approach in honing and enhancing verbal and non-verbal skills to a high degree of efficiency. You will learn how to relate effectively with your colleagues, staff and boss. You will learn easily how to handle difficult people.
WHO SHOULD ATTEND
Rapport Building skills will be most beneficial to all those who wish to hone or contemplate on their power to influence others in order to get things done. It’s an ideal programme for managers, team leaders or people performing operational work. Apart form these individuals, it will be beneficial to anyone who desires to learn the techniques to influence people and is currently experiencing disappointments, anxiety, irritation and frustration with themselves or their co- workers for lack of influencing skills.
DURATION OF THE WORKSHOP
One day.
9.00am to 6.00pm with three breaks for tea/coffee and lunch.
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WORKSHOP CONTENT
- Understanding Mental Maps.
- Elements of Building Rapport.
- Using Effective Language Patterns.
- Effective Listening Techniques.
- Verbal Techniques That Build Trust
- Mirroring.
- Pacing and Leading
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